Product Questions
Policies
Ordering
Shipping
Product Questions
Q: What are OEM products?
A: OEM, or Original Equipment Manufacturer, products are different from retail versions in both licensing and packaging. OEM software is full version software and will not act as an upgrade. OEM does not come in a retail box, is always licensed for one computer, is not transferable and does not come with free manufacturer technical support. OEM products have the license on the CD. No paper license is required for OEM products. OEM products usually consist of a CD, COA (Certificate of Authenticity), and a quick start guide. The full manual is accessible on the CD itself.
Q: What are CD Only products?
A: CD Only Products do not include any books or manuals. You receive the CD media only. CD Only Products are good as a backup or if you didn't receive an original CD with your new PC.
Q: What are Licenses, COA or EULAs?
A: Licenses, or End User License Agreements (EULA), give a customer the right to install and use that program on a machine. In many cases a business, school, or government will purchase one CD version and purchase many additional licenses. Since the customer doesn't have to pay for CDs with each license, this method is much cheaper than purchasing a full version with CD for each machine.
Some OEM products come with (COA)Certificate of Authenticity which confirms that the product was legitimately manufactured. Some businesses prefer this because it allows them to place a sticker to visually identify a system with specific software.
Q: What are Retail products?
A: Retail Products are the same products you purchase at local software stores. It is packaged for retail sale and include retail box, cd(s), manual, paper license agreement, and registration card. Any customer qualifies for retail products.
Q: What are Academic products?
A: Academic products are for use by students, faculty, or staff of an educational facility. These products are identical to the standard (non-academic) versions except the license is labeled "Academic". Customers should determine their eligibility before purchasing Academic products.
Q: What does CAL stand for?
A: Client Access License. These allow the right for a computer to have access to the server, which is different than an operating system or workstation license which grants you the right to have an operating system running on your system.
Q: What does no media mean?
A: No CD or floppy disks are included. An example may be a licence pak such as a 500 user server licence.
Q: Availability
A: Our stock is kept full about 99% of the time. On occasion, our stock becomes depleted and may have to move on back order status. We strive to remove items low in inventory from the catalog to avoid this problem, but on occasion may experience short delays in filling orders. In this case we will advise customers immediately.
Q: Is your software Used?
A: All software is 100% brand new.
Q: Do I need to buy a licensed copy for every computer I own?
A: Normally you are required to buy a license for every computer you own. However many software programs allow you to install it on a home computer and a laptop. Each individual software product has thier own licence.
Q: Is your software authentic?
A: Yes, all our software is 100% authentic.
Q: How can you sell the software so cheap?
A: We work with large volumes and can afford to offer software at discounted prices.
Q: Do you have items not listed on your site?
A: We have many products that our staff is adding to the site daily, if you have a product not on our site email us and there is a good chance we may have it in in stock but not up yet.
Q: The item is out of stock, how long does it take for you to get new items in?
A: We get in new shippments daily, but popular titles will exceed our supply occationally. If we are backordered on a product more than a day or two we will notify you via email.
Q: Is your software an upgrade version?
A: Each software will specify if it is an upgrade. It is very rare that we sell upgrade versions as we normally sell the full version for less than the price others sell an upgrade for.
Policies
Privacy Policy
We promise that your contact information will not be disclosed, rented or sold to any other company. We collect your name, address, phone and e-mail address in order to process your order and be able to offer you special deals when they arise.
Security Policy
Security of your information is our top priority. Our shopping system uses the latest SSL (Secure Sockets Layer) technology, making it extremely difficult for your data to be intercepted by an unauthorized party.
Return Policy
Returns on unopened software will receive a refund less 20% restocking fee if returned within 15 days of receipt by customer. We do not refund shipping and handling charges. Defective items will be replaced or credited towards another purchase. No returns on opened software will be accepted. On defective items received for exchange, we will pay for replacement shipping after received at customer expense.
All returns must have a Return Merchandice Authorization number (RMA.) Shipping instructions will be given when you recieve your RMA number. It is best to use UPS or FedEx to track your package to ensure that it is recieved. Once recieved and verified then the refund can be processed.
Refusals
The Buyer may be subject to no less than a twenty percent (20%) restocking fee, shipping charges, and any losses incurred by Seller if a package is refused without prior authorization.
Ordering
Purchase Order Policy - We gladly take purchase orders from all schools, school districts, PTAs,
government institutions, and Fortune 1000 companies within the United States. Please FAX your orders to
714-432-1985 for verification. You can place an order through our shopping cart online, and when it asks for payment
method, choose "Check" enter your PO# in the Check Number" field and press "Continue" it will then confirm the order and
give you an order number. Please include this order number on the Purchase Order when you fax it in. Please make sure that you
provide us with a telephone number that we can directly contact you at and an email address that we can use to communicate with
you through. Purchase Orders do not qualify for the "Bundle" items. You must purchase each item in the "Bundle" separately.
Ordering Online
To find your product:
1. Choose the appropriate category from the top of the page, then continue to locate the product you are searching for.
2. Select your product.
3. Click add to cart.
Purchase your product:
1. After you locate your product, click "add to cart".
2. Enter your e-mail address, your state, and the type of shipping you would like, then click the "continue" button.
3. Confirm your order. If it is correct, then enter your name, address and credit card information. Click on the "submit" button to receive your order confirmation number. This will let you know your order has been received and is on its way.
Ordering by Phone
To order by phone, please call us at 1-714-979-6161. Leave your name, phone number, product interest and a number to call you back at for confirmation of your credit card information. Our sales representatives are available Monday thru Friday, 7am to 4pm pacific time to confirm phone orders.
Ordering by Mail
For the convenience of our customers without credit cards, we also allow purchases using a money order as payment. Please complete the checkout process as normal, and at the third checkout screen (where your purchase/total is summarized and a credit card # is requested) print off this screen. Please send this printout and a money order for the total indicated to:
Volume Ordering
If you ordering volumes of 15 or more pieces, please email us for a volume pricing quote.
Order shipment
Orders received usually ship next business day.
Shipping
Q: Shipping Methods
Items are shipped via USPS, Fedex or UPS. Economy shipping is typically $5.95. Overnight shipping, 2day, 3day select etc, can be requested via an upgrade in the shipping selection area of the shopping cart. Additional charges to HI and AK.
Q: How do I track my shipment?
We maintain tracking numbers for all shipments, however, our system limitations do not allow us to e-mail our customers which these numbers. We ask that our customers be patient, and if you have not received your product within 3-5 days of order, email us and we will retrieve the tracking number for you. This policy allows us to reduce our administrative costs and keep our prices low.
Q: Has my product shipped?
Q: When will I get it?
Q: Can I have a tracking number?
A: You should receive a purchase confirmation in your email; our shipping standard is first class mail, 5-7 business days. As our system is not fully integrated with UPS or FedEx we cannot readily retrieve a tracking number. If you have not received your shipment within 6 business days after order, please call or email us back and we will retrieve a tracking number for you.
Its been more then 6 business days, where is my product?
A: Email us the name you ordered under, the email, your name and number and a sales representative will retrieve the information for you.
